Q. Will the Sprng™ clips fit other brands of earbuds or the Classic Apple earbuds (pre 2012)?
A. No. Sprng™ fits only Apple® Earpods™ supplied with iPhone 5, 5C, 5S, iPod Nano (7th Gen.), iPod Touch (5th Gen or newer) or Apple Earpod Model # MD827ZM/A.
Q. I’m having trouble fitting my Sprng™ clips.
A. If the directions on the back of the package aren't cutting it, then check out the Installation Video.
Q. My Earpods still won't stay in, even with the Sprng™ clip installed.
A. Try adjusting the Earpod™ relative to the Sprng™ clip by sliding it in the Sprng™ clip's groove. Also your ears may not be exactly the same so each side may need to be adjusted slightly differently. Please check out the Installation Video.
Q. I am having trouble purchasing the Sprng™ clips online?
A. Please contact Kirk with problem. firstname.lastname@example.org
Q. When will my Sprng™ clips arrive?
A. North American orders, please allow 4-10 business days; International orders, please allow 14-21 business days.
Q. Does Sprng provide a tracking number for the delivery?
A. In order to offer free or low cost international shipping, we only use standard letter mail; therefore we cannot provide a tracking number.
Q. Does Sprng sell wholesale?
A. Of course! Please contact Kirk with questions. You can also check out our International Resellers page. However, to be listed as an International Reseller there is a Minimum Order Quantity (MOQ) requirement. Please inquire. email@example.com
Q. What if I change my mind about the Sprng™ clips after I receive them?
A. If you wish to request a refund or exchange, please email returns with a brief reason for doing so. We will issue you an RMA number and shipping address. Once your return is received and inspected, we will send you an email to notify you. Then your refund will be processed, and a credit applied to your credit card or Paypal account.