Q. Will the Sprng™ clips fit the newly released Apple Airpod?
A. No. Sprng™ fits only Apple® Earpods™ supplied with iPhone 5, 5C, 5S, 6, 6+, 7, 7+, 8, 8+, X,   iPod Nano (7th Gen.), iPod Touch (5th Gen or newer) or Apple Earpod Model # MD827ZM/A.

Q. Will the Sprng™ clips fit other brands of earbuds or the Classic Apple earbuds (pre 2012)?
A. No. Sprng™ fits only Apple® Earpods™ supplied with iPhone 5, 5C, 5S, 6, 6+, 7, 7+, 8, 8+, X,  iPod Nano (7th Gen.), iPod Touch (5th Gen or newer) or Apple Earpod Model # MD827ZM/A.

Q. I’m having trouble fitting my Sprng™ clips.
A. If the directions on the back of the package aren't cutting it, then check out the Installation Video. 

Q. My Earpods still won't stay in, even with the Sprng™ clip installed.
A. Try adjusting the Earpod™ relative to the Sprng™ clip by sliding it in the Sprng™ clip's groove. Also your ears may not be exactly the same so each side may need to be adjusted slightly differently. Please check out the Installation Video.

Q. I am having trouble purchasing the Sprng™ clips online?
A. Please contact Kirk with problem.  kmosna@ohm.ca

Q. When will my Sprng™ clips arrive?
A. North American orders normally take 4-10 business days to arrive, however, due to some changes at USPS in 2018, orders have been delayed up to 10 days.

International orders, please allow 14-21 business days.

Q. Does Sprng provide a tracking number for the delivery?
A. In order to offer low cost international shipping, we only use standard letter mail; therefore we cannot provide a tracking number.

Q. Does Sprng sell wholesale?
A. Of course! Please contact Kirk with questions. You can also check out our International Resellers page. However, to be listed as an International Reseller there is a Minimum Order Quantity (MOQ) requirement. Please inquire.  wholesale@ohm.ca

Q. What if I change my mind about the Sprng™ clips after I receive them?
A. If you wish to request a refund or exchange, please email returns with a brief reason for doing so. We will issue you an RMA number and shipping address. Once your return is received and inspected, we will send you an email to notify you. Then your refund will be processed, and a credit applied to your credit card or Paypal account.

Privacy Policy

This privacy notice discloses the privacy practices for sprngclip.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 905.527.4064 or via email: kmosna@ohm.ca

Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.